CacheGuard Help

Hi, What seems to be problematic with your configuration is that your CG's route to your external router (ATT modem) passes via your internal router (Asus router) while your CG's external interface is directly connected to your external router (ATT modem). That leads to a random routes to the Intern...

Hi, Thank you for your post. My understanding is that your internal router is physically connected to your fiber modem. If so, can you please specify the IP network used to connect those devices? (I need the network, mask and both sides IP addresses). From which machine do you ping? From CG or anoth...

We must not forget that you can allow and administration access to your CG from any public IP on the Internet. To do so, please use the following commands: access admin add 0.0.0.0 0.0.0.0 admin ssh on admin wadmin on admin topology external on apply By doing so, you will be able to connect to CG's ...

Hi, I would also like to add that the actual renewal is done in the early morning following the renewal day at [2:00 AM, 5:00 AM[. For instance, if your renewal day is 11 March, the actual renewal is done between 2:00 AM and 4:59:59 AM (including). It is also important to note that during the actual...

Hi, You can also use the CLI (Command Line Interface) to upgrade your CG appliance. To do so, please proceed as follows: - Login from the console port or connect to your CG appliance using an SSH client (in this case the SSH administration service should be activated ( admin ssh on ; apply force ))....

Hi To upgrade from CacheGuard-OS version EH-1.3.5 to EH-1.3.6, a patch has been made available. You can follow instructions below to automatically upgrade your CG appliance from the Web GUI: - Go to the [GENERAL] > [System Operations] > [Load OS Patch] page using menus. - Click on the SUBMIT button ...

Hi Douglas, I spent the afternoon trying to reproduce your case in our lab and I can confirm that CG's DHDP version EH-1.3.5 has some difficulties to renew a DHCP lease in certain circumstances (). We will fix this issue in the next release (EH-1.3.6). In the meantime you can activate your WS2016 DH...

Hi, If the DHCP server on your CG is activated ( mode dhcp on ), please make ensure that you don't have another active DHCP server on your internal LAN. Can you please double check this? Also, please verify that nothing on your client machines blocks the DHCP renewals My understanding is that you en...

Hi, The administration Web GUI uses HTTP S with a self signed certificate by default. That's why you get an invalid security certificate warning the first time you connect to the Web GUI. To avoid that warning again and again you can permanently store that certificate into your Web browser. Please n...

Googling "google recaptcha not displayed in ie11" gives you bunch of links around this issue. I think that the fastest solution is to use Firefox as we always test our applications with this Web browser first.